Planned Outage

We're currently undertaking planned system maintenance and will be back by Sunday 8 November at 7.00pm Melbourne Time. As a result, My Medibank, payments and other online services are temporarily unavailable, and our teams have limited access to some systems and may not be able to assist with all enquiry types at this time. If you need to speak to us about an urgent hospital admission within the next 24 to 48 hours you can message us on our website.

During this time, our 24/7 Medibank Nurse and Mental Health Support service is unavailable via our chat function. Our health insurance members can speak to a registered nurse or mental health professional for guidance on what to do next on 1800 644 325, anytime of the day or night, 7 days a week at no extra cost*

*Some referred services may involve out of pocket costs and waiting periods may apply.