My Medibank is a web-based application. This means issues related to your web browser and system settings could prevent you from logging into your account.
We support the following browsers:
Windows
Firefox: Current + last major version
Chrome: Current + last major version
Microsoft Edge: Current + last major version
Internet Explorer: IE11 and above
Mac
Firefox: Current + last major version
Chrome: Current + last major version
Safari: Current + last 1
iOS
Safari: Latest 2 major iOS versions
Android
Chrome: Latest 2 major Android versions
If you’re experiencing issues:
- Try to log in through a different browser than the one you’re currently using.
- Make sure your browser is the latest stable release.
- Make sure JavaScript is enabled in your browser.
- Your browser needs to have cookies turned on.