Coronavirus updates

We're here to keep you informed and provide support during this time.

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Understanding and using your cover

Health insurance can be tricky to understand. We've put together some guides to help get you started.

These guides will help you understand how your Medibank membership works and answer any questions you might have. Simply select the guide that relates to your cover:

For more information browse the full list of downloadable forms and brochures.

 

Going to hospital

Going to hospital can be stressful, and the last thing you need is to worry about how much it’s going to cost. That’s why we’ve created a Going to Hospital guide; to give you a rundown of how it works, and what you can expect to pay out of your own pocket.

Once you’ve given it a good read, you’ll be better informed about your health insurance, so you can ask questions to make the right decisions.

Download the Going to Hospital guide.

 

Understanding Health Insurance terms

Make sure you're in the know with health insurance terms, what they mean and how they can affect you.

 

Chat to a Medibank Nurse

Contact us about your cover

Find us

Medibank stores in Victoria are temporarily closed

All Victorian stores will be closed until stay home orders are lifted. Visit 24/7 Help Online, or call 132 331 if you have any questions.

If you are outside of Victoria you can still check our store locator to find an open Medibank store near you.

Find a Medibank store

Find a Medibank Provider

By phone

Monday to Friday    8:30am - 6:30pm (AEST/AEDST)
Saturday Closed
Sunday Closed

By phone

Monday to Friday    8am - 8pm (AEST/AEDST)
Saturday 9am - 4pm (AEST/AEDST)
Sunday Closed

By phone

Monday to Friday    8am - 8pm (AEST/AEDST)
Saturday 9am - 4pm (AEST/AEDST)
Sunday Closed